Refund policy
RETURN & REFUND POLICY
We are committed to providing quality products and a satisfying shopping experience. If you are not fully satisfied with your purchase, please review our policy below.
1. Return Eligibility Criteria
A return request will be accepted only if:
The product is unused, unworn, unwashed, and in original condition
All original tags, labels, and packaging are intact
The return request is initiated within DAYS of delivery
A valid proof of purchase (order ID/invoice) is provided
Items failing to meet these conditions may not be eligible for return.
2. Return Timeframe
All return, refund, or exchange requests must be raised within 7 DAYS from the date of delivery. Requests submitted after this period will not be accepted.
3. Refund Process & Timing
Returned items will be inspected after receipt
You will be notified via email regarding approval or rejection
Approved refunds will be processed within [REFUND PROCESSING TIME]
Refunds will be credited to the original payment method
Please note that banks or payment gateways may take additional time to reflect the refund.
4. Exchange Options
Exchanges are available for:
Size issues
Color or variant change (subject to availability)
Manufacturing defects
Exchange requests must be made within 3 DAYS of delivery by contacting kairanoorofficial@gmail.com.
5. Damaged or Defective Products (Video Proof Mandatory)
If you receive a damaged, defective, or incorrect product:
Inform us within 3 DAYS of delivery
A clear, unedited unboxing video is mandatory
The video must show the sealed package, full unboxing, and visible damage
Claims without video proof may not be approved. Once verified, we will offer a replacement, exchange, or full refund at no extra cost.
6. Non-Returnable Items
The following items are not eligible for return or refund:
Products marked as Final Sale or Non-Returnable
Customized or made-to-order items
Items damaged due to misuse, wear and tear, or improper handling
Products returned without original tags or packaging
Damage claims without mandatory video proof
7. Return Shipping Costs
For verified damaged, defective, or incorrect items, return shipping will be covered by us
For all other returns or exchanges, shipping costs will be borne by the customer
Shipping charges are non-refundable.
8. How to Initiate a Return
Email kairanoorofficial@gmail.com with:
Order ID
Reason for return
Photos or videos (if applicable)
9. Contact Information
For any questions related to returns or refunds, contact us at:
kairanoorofficial@gmail.com
